Project Management
More than coordination — we act as your trusted representative from strategy to handover.
At Chenla, we deliver project management that protects your interests, aligns your team, and gets your project built right — without surprises.
The Owner’s Representative Advantage
Our role goes beyond managing project tasks. As your Owner’s Representative (OR), we bridge the gap between your internal team, consultants, contractors, and authorities — making sure your goals drive the project, not the other way around.
- Align project scope with your business objectives
- Coordinate consultants, contractors, and departments
- Support decisions with market, legal, and regulatory insight
- Fill gaps in Owner capacity or construction expertise
- Represent your interests — not those of vendors
Our Project Management Services
Planning & Preconstruction
- Feasibility review and early risk mapping
- Schedule and budget development
- Consultant selection and briefing
- Permitting path coordination
Design & Procurement Management
- Design team coordination
- Value engineering oversight
- Procurement strategy and bid management
- Contract finalization support
Project Controls & Oversight
- Progress monitoring and reporting
- Issue tracking and resolution
- Scope and change order management
- Stakeholder alignment and communication
Handover & Completion
- Testing and commissioning
- Punch-list closure
- Documentation and as-built coordination
- Final accounts support
Development Advisory
For early-stage projects, we support clients with feasibility, strategy, and concept planning — ensuring you start with a grounded, viable, and investment-ready vision.
- Market and catchment analysis
- Revenue forecasting and cost modeling
- Product mix and phasing strategy
- Permitting and regulatory pathway guidance
Case Study
SHOW DC – Owner’s Representative & Project Management
End-to-end project leadership for a 156,000 sqm retail and entertainment destination, integrating design, construction, tenants, and authority approvals into a single coordinated project development system.
Executive Summary
Chenla served as the Owner’s Representative for Show DC, a 156,000 sqm retail and entertainment development. Acting as the client's in-house project development department, our role was to coordinate design, construction, tenant requirements, authorities, and internal departments. We provided the CEO and Executive Board with structured decision-ready reporting, enabling clear visibility across time, cost, and design impacts. Across three years and more than twenty construction packages, our team ensured predictable progress, faster executive decisions, and alignment across stakeholders.
Project Snapshot
- Client
- Show DC Corp., Ltd.
- Location
- Bangkok
- Site Area
- 156,000 sqm
- Contract Value
- Approx. USD 110 million
- Duration
- 3-year programme
- Services Delivered
- Project Management, Owner’s Representation, Design Coordination, Construction Oversight, Tenant Coordination & Fit-Out, Budgeting & Cost Control, Authority Coordination, Executive Reporting
The Challenge
The context, constraints, and risks shaping the project from the start.
The Owner needed an integrated leadership team capable of functioning as a full project development department. The project involved major retail anchors, live entertainment attractions, and complex interfaces with internal departments, consultants, contractors, and authorities. With constant design changes, simultaneous tenant fit-outs, and multiple external interfaces, the client required a partner who could impose structure on a fast-moving and interdependent programme.
Complexity
- 20+ construction packages delivered in parallel across a large mixed-use site.
- 8 design firms producing 10+ major design packages requiring daily interface management.
- Anchor attractions demanding specialized technical, theatrical, and operational coordination.
- Multiple internal departments—Operations, IT, Finance, Marketing, Tenant Relations—requiring aligned decision flows.
- External authority interfaces affecting access, traffic flow, utilities, and opening readiness.
What Was at Stake
Without a structured project development function, the Owner risked cost overruns, delayed opening, misaligned tenant handovers, and reputational exposure linked to high-profile anchor attractions. Unmanaged design changes also threatened to impact revenue areas and the readiness of critical public-facing spaces.
How Chenla Stepped In
The targeted actions we took to resolve the core issues.
Chenla acted as the Owner’s Representative, embedding a full project development department into the client’s organization. We structured reporting systems, led design and construction coordination, standardized interfaces with tenants, oversaw external consultants and contractors, and maintained clear communication between site teams and the Executive Board.
Key Actions
- Coordinated daily design development between architects, engineers, consultants, anchor tenants, and internal departments.
- Standardized tenant design submissions, developed handbooks, and managed approvals to maintain compliance with mall standards.
- Supervised and validated external CM and QS work, including cost updates, procurement progress, and risk reporting.
- Consolidated budgets across all packages and provided early warnings on design-driven cost impacts.
- Led authority coordination for statutory approvals, public access, utilities, and traffic flow requirements.
- Delivered structured executive reporting covering design changes, progress, cost exposure, and risk analysis.
Solution Highlights
What Chenla delivered to address the project's challenges.
Building a Project Development System
We established an integrated project development department combining design, construction, tenant, and authority functions under one coordinated leadership structure.
Structured Decision-Making for Executives
Weekly reporting translated site activity into clear decision-ready insights for the CEO and Board, improving response time to emerging risks.
Coordinating Complex Interfaces
Our team aligned the requirements of retail anchors, entertainment partners, internal departments, and authorities, ensuring downstream impacts were understood before decisions were made.
Delivering Opening Readiness
Through continuous monitoring and forecasting, we supported the Owner in preparing the development for its commercial opening.
Outcomes
What changed for the client as a direct result of our intervention.
Operational Results
- Coordinated 20+ construction packages and 8 design firms through a structured daily interface system.
- Achieved 100% completion of all MEP systems prior to commissioning handover, including electrical, fire protection, HVAC, lifts, escalators, and CCTV.
- Inspected over 280 tenant units for defects and as-built compliance, resolving a 14% active defect list prior to opening.
- Consolidated budgets across all packages with ongoing forecasting tied to design changes.
- Delivered authority coordination for access, utilities, traffic approvals, and operational permits.
- Maintained continuous progress tracking across multiple plots, external works, and anchor tenant areas.
Client Benefits
- Clear and predictable visibility across time, cost, and design impacts.
- Faster executive decision-making enabled by structured reporting and early warnings.
- Stronger control over tenant onboarding, fit-out compliance, and handover sequencing.
- Reduced coordination risk across consultants, contractors, tenants, and internal departments.
- Improved readiness for soft opening and commercial launch through disciplined progress tracking.
- A unified project development structure supporting the Owner from concept to opening.
PROJECT DOCUMENTATION & OUTPUTS
Case Study Overview
Summary graphic of the Show DC project scope and development structure.
Façade & Construction Progress
Progress across north, east, south, and west façades with plan overlay.
MEP System Completion Status
Progress table showing full installation, commissioning, and handover status for all major MEP systems.
Master Site Construction Progress
A map of the overall development showing Plot 1, Oasis Arena, Plot B, and Plot 3 with progress summaries.
Bus Terminal Development
3D render and milestone dates for the Bangkok Tourist Terminal, a key sub-project within Show DC.
Traffic Engineering & Access Coordination
Traffic flow diagrams and authority approval status for access routes, signals, and U-turn improvements.
PM Workflow
How we structured and delivered the work from planning to handover.
Our project management workflow integrates technical coordination, tenant requirements, authority interfaces, and executive reporting into a unified system that supports the Owner from early design to opening.
Design & Interface Coordination
- Lead daily coordination across architects, engineers, consultants, and anchor tenants.
- Align design decisions with operational requirements and commercial objectives.
- Identify downstream time and cost impacts before decisions are issued.
Tenant Coordination & Fit-Out Control
- Establish submission and approval protocols.
- Manage tenant handover, fit-out inspections, and compliance with mall standards.
- Sequence unit readiness with construction and soft-opening plans.
Construction Oversight
- Monitor civil, architectural, and MEP progress across multiple plots.
- Validate contractor reporting and ensure alignment with programme requirements.
- Resolve interface issues between packages and tenants.
Budgeting & Cost Control
- Maintain consolidated budgets across all packages.
- Provide early warnings on design-driven cost impacts.
- Track procurement, variations, and risk exposure.
Authority & Access Coordination
- Coordinate with utilities, traffic police, and relevant departments.
- Secure statutory approvals and ensure operational readiness.
- Manage external works linked to access, drainage, and public flow.
Executive Reporting
- Translate site activity into decision-ready reporting.
- Highlight impacts on time, cost, design, and operations.
- Support CEO and Executive Board with structured recommendations.
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